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Terms of Service

Effective date: June 23, 2026

1. Acceptance of Terms

By accessing or using the Orviora platform ("Service"), operated by Pixbots Private Limited ("Pixbots", "we", "our", or "us"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization ("Customer", "you") to these Terms.

2. Description of Service

Orviora is an outreach and engagement platform. Depending on your plan, it helps you manage leads and contacts, build and run email campaigns and sequences, capture and process replies, manage unsubscribes and suppression lists, automate outreach, and discover, generate, and publish content. The Service may connect to third-party lead sources, CRMs, email providers, enrichment providers, analytics tools, and AI or large language model (LLM) providers to deliver this functionality. Pixbots may also use Orviora internally to run outreach for its own products, such as LynxTrac.

3. Account Registration

You must provide accurate information when you create an account and keep it current. You are responsible for your credentials and for all activity under your account. Tell us promptly if you suspect any unauthorized use.

4. Subscription Plans and Billing

  • The Service offers different plans with varying features and limits, described on our pricing page.
  • Paid subscriptions are billed monthly or annually. Prices may change with at least 30 days' notice.
  • You may upgrade, downgrade, or cancel at any time. Changes take effect at the next billing cycle.
  • Refunds are handled case by case. Contact [email protected] for refund requests.

5. Lawful Use and Your Responsibilities

You are responsible for using Orviora lawfully. You agree that:

  • You will comply with all laws that apply to your outreach and your data processing, including email and anti-spam laws and privacy and data protection laws. Depending on where you and your contacts are located, these may include the US CAN-SPAM Act, the EU GDPR and ePrivacy rules, the UK GDPR and PECR, Canada's CASL, Australia's Spam Act, India's Digital Personal Data Protection Act (DPDP Act), and other applicable laws.
  • You will only upload, import, or contact people whose data you have a lawful right to process and contact.
  • You will not use harvested, scraped, purchased, rented, or otherwise unlawfully obtained lists, unless you have verified that you have a lawful basis and the permission needed to contact each recipient.
  • Where required, your commercial messages will include an accurate sender identity, a valid physical mailing address, and a working unsubscribe or opt-out mechanism.
  • You will honor unsubscribe, opt-out, objection, deletion, and suppression requests promptly, and you will keep your suppression lists current.
  • You will not use misleading subject lines, deceptive or disguised sender names, impersonation, fake identities, or false or misleading header information.
  • You will not use the Service to send spam, phishing, malware, scams, fraudulent or deceptive offers, illegal content, or content that is regulated or prohibited where you are sending it.

You are solely responsible for the content of your messages, the contacts you load, and your sending practices.

6. Outreach Setup and Configuration

Before you send, you are responsible for configuring your sender details, sending domains, email authentication (such as SPF, DKIM, and DMARC), unsubscribe links, and suppression lists. Orviora provides tools to help, but correct setup and ongoing compliance are your responsibility.

7. Acceptable Use

In addition to the responsibilities above, you agree not to:

  • Interfere with, disrupt, or place an unreasonable load on the Service
  • Reverse engineer, decompile, or extract source code from the Service
  • Circumvent rate limits, quotas, sending limits, suppression, or other technical or policy controls
  • Collect or store personal data without a lawful basis
  • Use the Service for any illegal or unauthorized purpose

Our Anti-Spam and Acceptable Use policy forms part of these Terms.

8. Enforcement, Suspension, and Campaign Controls

To protect recipients, deliverability, other customers, and the Service, we may:

  • Suspend, restrict, or terminate accounts that create legal, deliverability, abuse, security, or reputation risk, or that breach these Terms
  • Throttle, pause, block, queue for review, or stop campaigns that show high bounce rates, high spam complaint rates, suspicious sending patterns, or signs of policy violations
  • Remove content or contacts that appear unlawful or in breach of these Terms

We may take these steps with or without notice where we believe prompt action is needed. We are not liable for action taken in good faith to enforce these Terms or protect the Service.

9. Data Roles

For the contact and lead data you load and process through the Service, you act as the controller, data fiduciary, or business (as those terms are used under applicable law), and Pixbots acts as your processor or service provider, processing that data on your documented instructions to provide the Service. For account and billing data, and for operating, securing, and improving the Service, Pixbots acts as a controller. Where you need a data processing agreement, one is available at our DPA page.

10. Content and Intellectual Property

Your Content

You keep ownership of the content and data you load or create through the Service (such as contacts, messages, templates, sequences, brand context, and drafts). You grant us a limited license to host, process, store, and transmit it as needed to provide the Service.

AI-Generated Content

Drafts and suggestions generated by our AI features are for your use. You are responsible for reviewing, editing, and approving anything before you send or publish it, and you are responsible for the result.

Our Property

The Service, including its software, models, design, and documentation, belongs to Pixbots. These Terms do not grant you rights to our intellectual property except to use the Service as permitted.

11. Third-Party Services

The Service can integrate with third-party tools, including lead sources, CRMs, email providers, enrichment providers, analytics tools, social platforms, and AI or LLM providers. Your use of those integrations is also subject to the relevant third-party terms. We are not responsible for third-party availability, changes, or acts.

12. Data Processing and Privacy

Our handling of personal data is described in our Privacy Policy. The subprocessors we use are listed on our subprocessors page. By using the Service, you acknowledge these documents.

13. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for downtime caused by third-party services, force majeure, or events beyond our control.

14. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind
  • We disclaim implied warranties, including merchantability and fitness for a particular purpose
  • Our total liability will not exceed the fees you paid in the 12 months before the claim
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • We are not liable for your messages, your contacts, your sending practices, deliverability outcomes, or actions you take based on AI-generated suggestions

15. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the Service, your content and contacts, your sending practices, your breach of these Terms, or your infringement of third-party or individual rights.

16. Term and Termination

Either party may terminate at any time. We may suspend or terminate access for breach of these Terms or for the risk reasons described above. On termination, your right to use the Service ends. We will retain your data for a limited period to allow export, after which it will be deleted, except where we must keep certain records (such as suppression records and logs) for compliance, security, or legal reasons.

17. Changes to These Terms

We may update these Terms. We will communicate material changes by email or in-app notice before they take effect. Continued use after the changes take effect means you accept them.

18. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, the website, or the services shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

19. No Legal Advice

Orviora and these Terms do not provide legal advice. Information in the Service or in our policies is general and may not fit your situation. You are responsible for determining which laws apply to you and your outreach, and for complying with them. Consult a qualified lawyer for advice about your specific circumstances.

20. Contact

Questions about these Terms:

  • General and support: [email protected]
  • Company: Pixbots Private Limited, WeWork Block 10, DLF Cybercity, 124, Mount Poonamallee Rd, Manapakkam, Chennai, Tamil Nadu 600089, India